OSC Support Options

OSC offers a range of support options for RADIUS products.

This page gives a full price list and product description for the support options OSC offers. Please see OSC's Email support description for the email support terms and Telephone support description for the telephone support terms.

Note: Credit card transactions will be processed in Australian dollars. There may be a slight variation in the USD and EURO amount that appears on your credit card statement due to the exchange rate charged by your credit card company.

Support option Price
Option 1 Email only - 3 hours

1 year, 3 hour EMAIL only support for RADIUS Software

  • During business days
  • Guaranteed prompt response
  • Contract renewable annually or when 3 hours is used
  • Payable in advance
USD600
Option 2 Email only - unlimited

1 year, unlimited EMAIL only support for RADIUS Software

  • During business days
  • Unlimited support time
  • Guaranteed prompt response
  • Contract renewable annually
  • Payable in advance
USD1500
Option 3 RADIUS Remote Installation
  • Installation, configuration and troubleshooting assistance
  • Up to 4 hours
  • Includes remote login if required
  • Can be extended on hourly rate
  • Payable in advance

USD900

Hourly rate USD225

Option 4 Email plus Remote Assistance

1 year, unlimited EMAIL only support for RADIUS Software

  • During business days
  • Unlimited support time
  • Guaranteed prompt response
  • Contract renewable annually
  • Payable in advance

USD2400

Hourly rate USD225

Option 5 Radiator Telephone Support - 8 x 5

1 year telephone support for RADIUS software

  • Service Hours: Monday - Friday 07.00 - 15.00 UTC
  • 4 hour response time goal during the Service Hours
  • Contract renewable annually
  • Telephone support includes 5 separate incidents
  • Includes unlimited email support
  • Payable in advance

USD4500

Option 6 Radiator 24x7 Telephone Support - call out

1 year telephone support for RADIUS software

  • Service Hours: 24 x 7
  • 4 hour response time goal during the Service Hours
  • Contract renewable annually
  • Call fee (per telephone incident)
  • Includes unlimited email support
  • Time spent per hour (per telephone incident)
  • Payable in advance
  • Call and hourly fee will be invoiced in arrears per month, payable within 21 days

USD24000

Call fee USD250

Hourly rate USD225

Option 7 Radiator 24x7 Telephone Support - unlimited

1 year telephone support for RADIUS software

  • Service Hours: 24 x 7
  • 4 hour response time goal during the Service Hours
  • Contract renewable annually
  • Includes unlimited email support
  • Payable in advance

USD48000