21.3. What to do if you need help Previous topic Parent topic Child topic Next topic

When you need help, we suggest you go through the following check list:
  1. Consult this reference manual.
  2. Consult the public Radiator mailing list archive Opens in new window for more hints. You can search this archive for items related to your problem.
  3. Check that you are using the latest version of Radiator. See Radiator downloads Opens in new window, use the user name and password we have issued to you. See the revision history and upgrade if you need to.
  4. Check whether there are any patches that address your problem. See the index file in the patches directory for your release at Radiator downloads Opens in new window. Apply the patch set if you think you might need it.
  5. If you still have the problem and have a support contract, please see Radiator Support pages Opens in new window for the next steps. In any case you may also consider joining the public Radiator mailing list. See step 2 above.
  6. Professional services for design, installation, configuration and training are available with hourly and daily rates. Send requests to info@radiatorsoftware.com.
This information helps people to understand your problem and help find a solution more quickly.